Difficulty logging in

Modified on Tue, 10 Jan 2023 at 12:10 PM

If you are having trouble logging in to eScholarship, try resetting your password by selecting the Forgot / reset password link on the eScholarship Submission page, or go directly to: https://submit.escholarship.org/subi/forgotPassword  

Input the email address associated with your account, then a verification email will be sent to that address. Click on the link in the verification email and you will be guided through the steps to establish a new password.

Still encountering trouble? Here are some additional tips:

I can't reset my password / I did not receive the password reset email

  • Check your Spam and other mail folders. The password reset message often gets caught here.
  • Add eschol-no-reply@escholarship.org to your address book and/or safe sender list.

The password reset form does not recognize my email address, or says I do not have an account

I am being asked to sign in repeatedly

  • If you have eScholarship pages open in multiple tabs, close all tabs and try again using eScholarship in only a single tab.
  • Make sure you are using a modern browser with all updates installed. Note that eScholarship no longer supports Microsoft Internet Explorer.
  • Check to ensure that cookies are enabled.
  • Try using a different browser and see if the problem persists.
  • Launch a private or incognito browser window, which will disable any browser extensions or add-ons that may be interfering with your login session. (See this guide for using private/incognito mode in Chrome, Edge, Firefox, and Safari.)

I get an error when logging in: We're having trouble communicating with eScholarship

  • We generally see this issue with third-party browser plugins (extensions). For example, using the LastPass plugin to fill the username and password will result in the above error message.